Terms of Use

Last updated: January 3, 2026

These Terms of Use govern access to and use of the CampaignCommander platform, including all software, services, tools, messaging capabilities, and related features provided by Romain Berg, doing business as CampaignCommander, referred to as "Company," "we," "us," or "our."

By creating an account, accessing, or using CampaignCommander, you agree to these Terms of Use. If you do not agree, you may not use the platform.

Please also review our Privacy Policy and Data Processing Addendum, which describe how we collect, use, and protect your personal information.

Scope of Services

CampaignCommander provides tools that enable users to manage communications, outreach, and data related to their own customers, clients, or contacts. Services may include, but are not limited to:

Email messaging
SMS and MMS messaging
Voice calling
Physical mailing coordination
Contact data organization and cleaning
Reporting, analytics, and automation tools

Users are solely responsible for how they use these services and for ensuring compliance with all applicable laws, regulations, and third party requirements.

Account Eligibility and Responsibility

You must be legally permitted to operate a business and communicate with contacts in the jurisdictions where you operate.

You are responsible for:

All activity conducted through your account
Maintaining the confidentiality of login credentials
Ensuring your users and staff comply with these Terms

Accounts may not be shared, resold, or used on behalf of undisclosed third parties without written approval.

Permission Based Communications Requirement

All communications sent through CampaignCommander must be permission based.

You represent and warrant that:

You have a lawful basis to contact each recipient
Recipients have explicitly opted in or have an existing relationship that permits communication
You do not use purchased, rented, scraped, or third party lists
You honor opt out requests promptly

Unsolicited, deceptive, or nonconsensual communications are strictly prohibited.

Email Use Policy

Email functionality may only be used for legitimate, permission based purposes.

Permitted Uses

Account related notifications
Transactional messages
Service updates
User requested communications
Product updates when explicitly opted in

Prohibited Uses

Cold email outreach
Purchased or scraped email lists
Affiliate blasts without explicit consent
Misleading subject lines or sender identity
Content designed to evade spam filters

All emails must:

Clearly identify the sender
Include valid contact information
Include unsubscribe or preference management where applicable

The Company enforces bounce handling, complaint suppression, and rate limiting. For details on how we handle your email data, see our Privacy Policy.

SMS and MMS Messaging Policy

SMS and MMS messaging must comply with all carrier, federal, state, and local regulations.

Permitted Uses

One to one customer communication
Appointment reminders
Account notifications
Customer support messaging
Other explicitly opted in use cases

Prohibited Uses

Cold texting
Purchased or shared phone lists
High volume marketing without required registrations
Deceptive, misleading, or abusive content

Requirements:

Clear opt in before messaging
Clear STOP instructions in messages where required
Immediate honoring of STOP requests
HELP responses where applicable

Texting limits may apply until required registrations or verifications are completed.

Voice Calling Policy

Calling features may only be used for lawful, consent based communications.

Prohibited activities include:

Robocalling without consent
Caller ID spoofing
Harassment or intimidation
Deceptive call purposes

You are responsible for complying with all call recording laws, including one party or two party consent requirements.

Physical Mailing and Direct Mail

If the platform is used to coordinate physical mailings:

You must have a lawful basis to contact recipients
Content must not be misleading or deceptive
You must honor opt out requests for future mailings where required

The Company does not provide legal advice regarding postal or mailing regulations. You are responsible for compliance.

Data Cleaning and Contact Management

CampaignCommander may offer tools for organizing, deduplicating, validating, or suppressing contact data.

You agree that:

You own or are authorized to use all uploaded data
Data cleaning does not grant permission to contact individuals
Suppression lists must be respected and not circumvented

Data cleaning tools may not be used to legitimize unlawfully obtained data. For information on how we store and process your data, see our Privacy Policy and Data Processing Addendum.

Prohibited Content and Activities

You may not use the platform to transmit or promote:

Spam or unsolicited communications
Phishing, fraud, or impersonation
Malware or harmful code
Illegal goods or services
Hate, harassment, or threats
Content that violates third party rights

The Company reserves the right to review, throttle, suspend, or terminate accounts engaging in prohibited activity.

Regulatory Fines and Carrier Penalties

You are solely responsible for ensuring your use of CampaignCommander complies with all applicable laws, regulations, and carrier requirements, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state telemarketing laws, and carrier acceptable use policies.

If the Company receives any fine, penalty, assessment, or legal claim from a regulatory body, carrier, telecommunications provider, or any third party as a result of your use of the platform, you agree to:

Reimburse the Company for the full amount of any fine, penalty, or settlement
Pay all associated legal fees, attorney costs, and administrative expenses incurred in responding to or defending against such claims
Pay all collection costs, including but not limited to collection agency fees, court costs, and additional legal fees if recovery action becomes necessary

The Company will provide written notice of any such fine or penalty and allow you 30 days to remit payment. If payment is not received within 30 days, the outstanding balance will accrue interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower.

If you fail to pay amounts owed under this section, the Company reserves the right to:

Immediately suspend or terminate your account
Deduct owed amounts from any prepaid balance or credits in your account
Refer the debt to a third-party collection agency
Report the debt to credit reporting agencies
Pursue legal action to recover amounts owed, including filing suit in a court of competent jurisdiction

This indemnification obligation survives termination of your account and these Terms of Use.

Compliance and Monitoring

We may monitor usage patterns to:

Enforce these Terms
Protect platform integrity
Comply with legal, carrier, and provider obligations

We may suspend or limit services without notice if we detect activity that risks compliance, deliverability, or platform stability.

Third Party Services

CampaignCommander relies on third party providers for message delivery, calling, mailing, and infrastructure.

You acknowledge that:

Third party rules and limitations may apply
Service availability may vary
The Company is not responsible for third party outages or policy changes

See our Data Processing Addendum for information on subprocessors.

Suspension and Termination

We may suspend or terminate your access if:

You violate these Terms
Your usage presents legal, compliance, or reputational risk
Required registrations or verifications are not completed
Abuse or fraud is suspected

Termination may occur without refund where violations are material. For details on refunds, credits, and account cancellation, see our Billing and Cancellation Policy.