All funds added to your account are prepaid and stored as an account balance. Important terms:

• Account balances are not refundable
• Unused balances do not expire while the account remains active
• Balances have no cash value and are not transferable

By adding funds, you acknowledge and accept these terms. See our Pricing Disclosure for additional balance terms.

Charges may apply for:

• Email sending
• SMS and MMS messaging
• Voice calling
• Physical mailing coordination
• Data validation or cleaning services
• Other platform features as disclosed

Rates may vary by service type and are displayed within the platform or documentation. You are responsible for monitoring your balance and usage. See our Pricing page for current rates and our Pricing Disclosure for rate visibility policies.

If a service fails due to a confirmed issue caused by CampaignCommander or its infrastructure, we may issue credits back to your account balance.

Credits:

• Are issued at our discretion
• Are applied to your account balance only
• Are not refundable or redeemable for cash

Credits are intended to offset future usage.

You may stop using CampaignCommander at any time. You may also request account deletion.

Please note:

• Deleting your account permanently forfeits any remaining balance
• Deleted accounts cannot be restored
• Certain data may be retained as required by law or operational necessity (see our Privacy Policy)

Cancellation does not entitle you to a refund of unused funds.

If your account balance reaches zero, services may be paused until funds are added.

We may also suspend or terminate accounts for:

• Violations of our Terms of Use
• Violations of our Anti-Spam and Messaging Policy
• Fraud or abuse
• Legal or compliance risk

Suspension or termination does not entitle you to a refund.

If you believe a charge is incorrect, you must contact support within a reasonable time.

Billing inquiries should be sent to: support@campaigncommanderapp.com

We may request additional information to investigate usage.

Changes to This Policy

We may update this Billing and Cancellation Policy from time to time. Changes are effective when posted. Continued use of the platform constitutes acceptance of the updated policy.